Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. We have a fantastic opportunity for a HR Advisor to join our busy HR team within our Head Office in Deeside, near Chester. This role is full time however, we will consider someone who would like to work 4 days a week (30 hour, non-working day must be a Tuesday)
Purpose of the role:
To offer professional legally compliant Iceland HR policy advice and guidance to all Iceland employees. Case management of long term sickness cases with Retail Managers to the point of appropriate handover to Case Managers. Efficient management and prioritisation of workload of HR cases and administration duties. Administration duties carried out accurately with efficiency to meet SLAs.
Day to day responsibilities:
- To consistently provide accurate HR Iceland policy advice and guidance to colleagues across the business by phone or email, escalating issues where appropriate.
- To capture and manage all queries via the Case Management System, including pro-active case management where appropriate.
- Support line managers with colleagues during their first 6 months of absence.
- To consistently provide accurate and timely administrative tasks within SLA requirements.
- Management of the myHR Support email ‘inbox’ ensuring that all emails are either responded to professionally in line with company policies and processes or assigned for action.
- Proactively identify and take ownership of HR process and service improvements that continuously drive efficiency within the team.
- To operate in conjunction with the Case Managers and management stakeholders to ensure cases are managed effectively and risks identified and escalated.
Qualifications/ Skills / Experience:
- Experience in providing HR policy advice and guidance.
- Articulate, confident and fluent communicators who can demonstrate a high level of oral and written English.
- A customer orientated approach and focus.
- Well-developed interpersonal skills.
- Advanced IT skills (Word processing, Spreadsheets, Databases, Internet, MS Outlook) and experience of using multiple applications.
- A committed team player who is effective working with the team and independently.
- Strong attention to detail.
- Excellent telephone manner and telephony skills.
- Excellent administration skills.
- Completed or working towards HR qualification (CIPD 3 / 5).
- Experience of working in fast paced customer facing role providing a positive customer experience.
- Evidence telephony skills.
- IT proficient.
Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.
Alongside this we can offer you:
- A very competitive salary with an excellent benefits package,
- 25 days holiday, plus 8 days bank holiday,
- 10% store discount, 30% club individual restaurant discount,
- Free parking onsite,
- Double discount weeks,
- Flexible working,
- Highly subsidised restaurant onsite with our own Michelin Star Chef!
- Subsidised Costa onsite,
- Discounted gym membership,
- Charity fundraising events,
- Educational sponsorship,
- Enhanced maternity/paternity leave,
- Long service awards,
- Reward & recognition,
- Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more!
Be Proud. Be brave. Be everything that makes us different. Be Iceland.
If this sounds like you and you want to expand your career, please apply directly and a member of the recruitment team will get back to you!