Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. We have a fantastic opportunity for a Data Analyst to join our eCommerce team within our Head Office in Deeside, near Chester.
Overview and Team:
The Insight and Analytics team within eCommerce is a fast-paced business critical area undergoing a program of growth and investment in people to ensure we get the best out of our data and support the wider online trading strategy. The role is ideal for a data savvy candidate who wants be part of this exciting growth, someone who is willing to put in the work to contribute to this growth and be rewarded with the support and training to drive their own development and career within the Iceland family!
The Role:
Working as a key member within a team of multidisciplined analysts the role is a blend of responsibility for maintaining, monitoring and refining our regular reporting routines, supporting the wider team by investigating issues and opportunities and proactively identifying new ways of driving value from our data. If you’re a person that wants to work out ‘The How and ‘The Why’ as much as ‘The What’, then this is the role for you!
- Support the Online Trading Strategy through analysing customer shopping behaviour.
- Use multiple data sources to measure trading activity and understand the impact of the customer value on our key metrics.
- Create a wider understanding of our customer journey and articulate where friction or opportunities can be identified.
- Review how we segment and report on our customers and develop new ways of feeding customer behaviour into our modelling and forecasting routines.
- Work with the wider online team to understand and interpret requirements for new reporting and analysis.
- React quickly to emerging business challenges and support the leadership team with the information needed to meet these challenges.
- Provide and validate customer information to enable a variety of quick paced and agile contact strategies.
- Proactively create actionable insight across all aspects of the online business.
- Maintain and develop regular reporting routines.
Key Skills and Experience:
Technical Analytical tools and methodologies
- At Iceland we have a wide variety of analytical tools and use multiple methodologies, we believe in developing the best toolbox we can to drive value from our data and constantly review and build out new ways of working. Across the team we are utilising tools such as SAS and SQL, leveraging web analytics to understand our customers, developing our reporting delivery through visualisation tools such as Power BI and trialling new modelling techniques to segment our customers. We don’t expect you to have years of experience in all these tools, but we do require you to demonstrate an awareness of what these tools can deliver, display a willingness to learn and adapt and have a proven track record in driving your own technical development.
Other skills and competencies:
- Good knowledge of Microsoft Office products including a proven track record in using Excel (or similar) to manipulate/interrogate data and present findings in an understandable and engaging way.
- Create engaging presentations based on findings and articulate technical details to a non-technical audience.
- The ability to gather, interpret and combine data from a multitude of sources and formats
- The ability to deliver accurate, relevant and timely information, based on solid research
- An awareness of the benefits data modelling.
Make a difference to your career at Iceland, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.
Alongside this we can offer you:
- A very competitive salary with an excellent benefits package
- 25 days holiday, plus 8 days bank holiday
- Flexible working
- 10% store discount, 30% club individual restaurant discount
- Free parking
- Double discount weeks
- Highly subsidised restaurant onsite with our own Michelin Star Chef!
- Subsidised Costa onsite
- Discounted gym membership
- Charity fundraising events
- Educational sponsorship
- Enhanced maternity/paternity leave
- Long service awards
- Reward & recognition
- Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more!
Be Proud. Be brave. Be everything that makes us different. Be Iceland.