We have a fantastic full-time opportunity for a HR Co-ordinator to join our HR Team at our Head Office in Deeside
Purpose Of Role:
The HR Coordinator is the first point of contact for the Line Managers into HR Advisory Services. The focus of the role is to provide and excellent customer service to all stakeholders.
Responsible for efficiently creating cases in our case management system. .
Key Accountabilities:
- Triage and effectively manage all calls into the HR Advisory Services with pace, whilst also delivering an excellent customer experience.
- Capture and track all calls on the case and call management system in line with specific workflow processes and SLA’s.
- Conduct outbound calls as required.
- Complete the transactional administration tasks with accuracy and efficiency, which include formal invite letters, Right to Work Administration, Outcome letters and any ad hoc requests.
- Respond to the inbound emails within set SLA.
- Support colleagues with any technical issues and login in queries.
Skills required:
- Articulate, confident and fluent communicator able to demonstrate a high level of oral and written English.
- A customer orientated approach and focus
- Well-developed interpersonal skills.
- Advanced IT skills (Word processing, Excel, Internet, MS Outlook) and agile with multiple applications
- A committed team player who is effective working with the team and independently.
- Accurate keyboard skills.
- Strong attention to detail.
- Excellent telephone manner.
Qualifications / Knowledge / Experience
- Experience of working in a fast-paced customer service telephony role
- Previous administrative experience preferably within HR (or Level 3 and above CIPD qualification)
- Proven experience of Microsoft Windows and multiple technology applications
Make a difference to your career at Iceland, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care. Our standard benefits package includes:
- A very competitive salary with an excellent benefits package
- 25 days holiday, plus 8 days bank holiday
- 15% store discount, 30% club individual restaurant discount
- Free parking
- Highly subsidised restaurant onsite with our own Michelin Star Chef!
- Subsidised Costa onsite
- Discounted gym membership
- Charity fundraising events
- Educational sponsorship
- Enhanced maternity/paternity leave
- Long service awards
- Reward & recognition
- Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more!
Be Proud. Be brave. Be everything that makes us different. Be Iceland.