This vacancy is now closed

Contract type
Full time

Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on. ……..

We have a fantastic opportunity for a Maintenance Helpdesk Coordinator to join our Central Services team within our head office in Deeside, near Chester.

Hybrid role 4 days office  and 1 day from home.

Purpose of role: 

We are looking for an individual who have a commitment to customer satisfaction and an ability to multi-task. Who can provide an effective helpdesk service to internal and external stakeholders as well as providing efficient and cost-effective resolution of all maintenance issues.


Detail of Duties/ Responsibilities:

  • Handle in and outbound calls.
  • Dealing with queries and complaints quickly and efficiently
  • Log jobs on internal system and ensure they are attended to within given timescales
  • Ensure stores are updated on all jobs/courtesy calls
  • First point of contact for Stores, Contractors and Suppliers
  • Send weekly reports to contractors to ensure jobs are completed in a timely manner and that they adhere to key performance targets
  • Liaise with contractors, colleagues, external suppliers and stores to maintaining good relationships.
  • Ensure PPM attendances are raised on our internal system by relevant contractor and that up-to-date PPM certificates are received and logged as per internal procedures.

Key Skills:

  • Help desk experience within FM/Maintenance sector (desirable)
  • Excellent communication skills with the ability to develop and maintain good relationships.
  • Positive and proactive “can do” attitude
  • Able to adapt and manage change as and when the business requires
  • Computer literate with excellent standard of IT skills and knowledge of Microsoft Office
  • Ability to prioritise issues reported by stores
  • Ability to self-motivate, problem solve and work under pressure.
  • Willing to go the extra mile to deal with a difficult situation
  • Ability to work on own initiative as well as part of a team

Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.

Alongside this we can offer you:

  • A very competitive salary with an excellent benefits package
  • 25 days holiday, plus 8 days bank holiday
  • 15% store discount, 30% club individual restaurant discount
  • Free Parking
  • Highly subsidised restaurant onsite with our own Michelin Star Chef!
  • Subsidised Costa onsite
  • Discounted gym membership
  • Charity fundraising events
  • Educational sponsorship
  • Enhanced maternity/paternity leave
  • Long service awards
  • Reward & recognition
  • Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more!

Be Proud. Be brave. Be everything that makes us different. Be Iceland.



Sunday Times Top 25 big companies to work for - 2020